JOB DESCRIPTION

The Account Manager fulfills a support role on the Client Services team while developing their skills toward an account director role. As such, s/he assists the account team on larger client relationships while managing a small portfolio of mid-level accounts. The AM will work independently to manage smaller accounts, or support on individual components of larger accounts under the supervision of an Account Director. The components could include drafting meeting agendas and notes, assisting with the development of contracts and scope of work documents, participating in planning calls and meetings, etc. As the account owner on smaller accounts, the AM is responsible for the overall success of the client relationship and identifying opportunities for growth.

The AM also serves as CPG’s Proposal Project Manager. As the project manager, the AM is responsible for collaborating with all appropriate internal departments to ensure timeliness and quality control on all proposals. This includes scheduling and participating in meetings and brainstorms, working with the Creative Operations Manager and other team members to create and manage schedules, etc.

Excellent communication and project management skills, strong customer service and personal initiative are keys to success in this role since it requires managing a portfolio of work and extensive client/team interaction. An understanding of agency offerings, processes and challenges is helpful. Previous high-level customer service experience is a must.

 

ROLES & RESPONSIBILITIES

This position requires a blend of the following responsibilities and skills:



Customer Service/Client Ownership

  • Acquire and maintain knowledge of the client’s business and objectives
  • Manage expectations internally and externally
  • Work with Director of Client Services to assign appropriate team members
  • Guide clients through CPG processes, especially staffing and financial
  • Assist with the facilitation of client meetings as appropriate
  • Offer support to event and engagement producers as they execute programs and events (attend meetings, review deliverables for accuracy and relevance, assist in securing resources as needed, etc.)
  • Present work to clients as appropriate
  • Identify problems or concerns and address with clients and/or team members
  • Attend onsite functions when possible to continue building client relationships
  • Assist with the facilitation of project debriefs, internally and externally
  • Analyze project/program effectiveness for continuous learning and improvement

Client Profitability

  • Manage project profitability
  • Review budgets and financial statements

Financial Management

  • Review producer’s scope of work and create/deliver resulting contract to client
  • Negotiate pricing with clients when necessary
  • Create and deliver budget summaries, invoices, change orders, etc.

Project Management

  • Collaborate with all internal departments
  • Follow CPG proposal process and guide other team members
  • Maintain detailed schedules and manage tasks between multiple departments
  • Participate in meetings and brainstorms for current and potential clients
  • Maintain quality control on new business proposals

SKILLS

The core skills, abilities and knowledge key to success in this position include:

  • A minimum of 3-6 years of agency or agency-like experience in a client-facing role
  • High standards of quality, efficiency and effectiveness (high performance)
  • Excellent communication skills (oral and writing)
  • Ability to provide clear direction to project and account teams during proposal process
  • Ability to work well with all levels of internal personnel, outside clients and vendors
  • Adaptability, flexibility and problem solving
  • Confidence and positivity
  • Ability to work and thrive in a fast-paced, dynamic environment, under tight deadlines
  • Bachelor’s degree or above, preferably in Marketing, Advertising or PR
  • Ability to travel and work flexible hours

 

If you’re passionate about doing great work (while having fun) every day, we want to meet you. Qualified candidates should submit their resume and cover letter to ([email protected]). No submissions will be considered without a cover letter telling us your favorite junk food.

No phone inquiries accepted. Equal Opportunity Employer. 

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